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White papers
The Audere Library provides white papers on current thinking, modelling and best practice in foreign exchange which will show how foreign exchange can be used to your organisation’s best advantage.
White papers
The Audere Library provides white papers on current thinking, modelling and best practice in foreign exchange which will show how foreign exchange can be used to your organisation’s best advantage.
White papers
The Audere Library provides white papers on current thinking, modelling and best practice in foreign exchange which will show how foreign exchange can be used to your organisation’s best advantage.
White papers
The Audere Library provides white papers on current thinking, modelling and best practice in foreign exchange which will show how foreign exchange can be used to your organisation’s best advantage.
White papers
The Audere Library provides white papers on current thinking, modelling and best practice in foreign exchange which will show how foreign exchange can be used to your organisation’s best advantage.
Our firm
Audere was founded to enable treasurers and financial teams to increase the efficiency of their FX management capabilities whilst reducing time resource allocation.
We provide independent foreign exchange advice to CFO's on how to optimise hedging strategies, access the most cost-effective liquidity / credit options and gain performance monitoring insight at implementation stage. Our extensive hands-on experience has helped companies of all sizes worldwide overcome their FX challenges.
The ultimate goal of any business is to outperform their competition and increase profitability. We aim to help our clients achieve this by ensuring their forex exposures are professionally and pro-actively managed.
Approach
In the face of opportunities or challenges, our clients know that the advice and guidance they receive will be based on a complete understanding of their goals and objectives combined with technical excellence and commercial insight.
Our firm
Audere was founded to enable treasurers and financial teams to increase the efficiency of their FX management capabilities whilst reducing time resource allocation.
We provide independent foreign exchange advice to CFO's on how to optimise hedging strategies, access the most cost-effective liquidity / credit options and gain performance monitoring insight at implementation stage. Our extensive hands-on experience has helped companies of all sizes worldwide overcome their FX challenges.
The ultimate goal of any business is to outperform their competition and increase profitability. We aim to help our clients achieve this by ensuring their forex exposures are professionally and pro-actively managed.
Approach
In the face of opportunities or challenges, our clients know that the advice and guidance they receive will be based on a complete understanding of their goals and objectives combined with technical excellence and commercial insight.
Our firm
Audere was founded to enable treasurers and financial teams to increase the efficiency of their FX management capabilities whilst reducing time resource allocation.
We provide independent foreign exchange advice to CFO's on how to optimise hedging strategies, access the most cost-effective liquidity / credit options and gain performance monitoring insight at implementation stage. Our extensive hands-on experience has helped companies of all sizes worldwide overcome their FX challenges.
The ultimate goal of any business is to outperform their competition and increase profitability. We aim to help our clients achieve this by ensuring their forex exposures are professionally and pro-actively managed.
Approach
In the face of opportunities or challenges, our clients know that the advice and guidance they receive will be based on a complete understanding of their goals and objectives combined with technical excellence and commercial insight.
Our firm
Audere was founded to enable treasurers and financial teams to increase the efficiency of their FX management capabilities whilst reducing time resource allocation.
We provide independent foreign exchange advice to CFO's on how to optimise hedging strategies, access the most cost-effective liquidity / credit options and gain performance monitoring insight at implementation stage. Our extensive hands-on experience has helped companies of all sizes worldwide overcome their FX challenges.
The ultimate goal of any business is to outperform their competition and increase profitability. We aim to help our clients achieve this by ensuring their forex exposures are professionally and pro-actively managed.
Approach
In the face of opportunities or challenges, our clients know that the advice and guidance they receive will be based on a complete understanding of their goals and objectives combined with technical excellence and commercial insight.
Case studies
The Audere Library provides white papers on current thinking, modelling and best practice in foreign exchange which will show how foreign exchange can be used to your organisation’s best advantage.
Case studies
The Audere Library provides white papers on current thinking, modelling and best practice in foreign exchange which will show how foreign exchange can be used to your organisation’s best advantage.
Case studies
The Audere Library provides white papers on current thinking, modelling and best practice in foreign exchange which will show how foreign exchange can be used to your organisation’s best advantage.
Case studies
The Audere Library provides white papers on current thinking, modelling and best practice in foreign exchange which will show how foreign exchange can be used to your organisation’s best advantage.
Complaints process
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.
When making a complaint, please outline the following information:
The date of the complaint
The nature of your complaint
The impact on your business
Your contact details
Any additional information
How do I complain?
There are two ways you can make a complaint:
Speak to a member of our team on the phone [UK: +44 (0) 20 3598 4992]
Email: complince@auderesolutions.com
What happens when a complaint is made?
A member of the Compliance Team will confirm receipt of your complaint via email within 24 hours of receiving it, and will aim to resolve the complaint within five business days.
On occasion, a complaint may need to be escalated and so the Compliance Team may extend the timeline to resolve the complaint by the end of 15 business days following receipt of the complaint.
In exceptional circumstances, where we are unable to issue a final response within 15 business days of receipt of the complaint, we have up to a maximum 35 business days from the date of receipt to issue a final response.
If a complaint needs to escalated or falls under exceptional circumstances, you will be notified by the Compliance Team.
What if I am unhappy with the resolution?
If, for whatever reason, you are unhappy with our response, you can request further assistance from the relevant government body.
If you are resident in the UK you can contact the Financial Ombudsman Service (FOS) either by mail, using an online form or telephone. Further details and how to contact FOS can be found here.
If you are resident in the EU you can contact the Netherlands Financial Services Complaints Institute (Kifid) either by mail, using an online form or telephone. Further details and how to contact Kifid can be found here.
Currencycloud
We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations.
However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.
